Why Us?

Our values

Professionalism

At all times we act with integrity, providing a quality service, being reliable and responsible.

Ownership

We will take responsibility for our customers’ needs and be accountable for delivering friendly and professional service at all times.

Customer Service

We will always seek to delight our customers by planning and delivering tours and excursions that exceed their expectations. Our service will be timely, responsive, engaging, and pro-active.

Originality

We value the diverse range of talents and life experiences our people bring to Bay Tours, which help make every tour and excursion we take fresh and original.

Excellence

We will strive for excellence and quality in everything we do and at every stage of our customers’ engagement with us.

Why we're different...

Flexibility

We know that from time to time tour numbers, times and even destinations can change at short notice. With a fleet of vehicles ranging from luxury town cars to large touring coaches, our capacity allows us to always accommodate any last minute changes.

Dedicated Support

With us, you’ll deal with people in our support centre whose sole professional focus is providing all the organisational ‘grunt’ needed leading up to and during your tour. When you talk to us you won’t be talking to a sole-trader who’s driving a tour vehicle whilst trying to discuss your plans.

Variety

We will always seek to delight our customers by planning and delivering tours and excursions that exceed their expectations. Our service will be timely, responsive, engaging, and pro-active.

TripAdvisor Excellence

We’re rated #1 on TripAdvisor and have been awarded the hall of fame badge for Certificates of Excellence in 2014, 2015, 2016, 2017, and 2018!

Visit TripAdvisor

All-inclusive Prices

No added costs, taxes or gratuities. It’s pretty simple, really. The price you see is the price you pay.

Real-time Booking

If you see a tour of ours that you like the look of – and why wouldn’t you – a booking can be made right here, right now!

Our People

Passionate and professional guides with a broad knowledge base.

Meet the team

Bespoke Services

With many years of collective experience, our tour planning team will work with you to create precisely the experience to excite you and your group.

Charters & Conferences

Experience

We’ve been showing people around our beautiful region and country since 1982.