The Tour Club Conditions and Important Booking Information
Reservations & Payments
Generally, the price of day trips should be made in one payment, with the exception of those where a deposit is requested in the Leisure Guide.
For all overnight or longer trips and tours, a deposit as stated in the Leisure Guide is payable to secure the booking. The balance must be paid in full by the declared date in the Leisure Guide.
Any customer who has booked a package with Bay Tours shall not assign, purport to assign, or attempt to re-sell the package (whether whole or in part), rights or interests under these Terms without prior written consent from Bay Tours.
Any reservation made within six (6) weeks of the tour departure must be paid in full.
No Goods Offered For Sale & Delivery
Only excursion trips, group tours and ancillary items directly associated with these specific events are offered for sale on our website. No goods requiring any manner of delivery to a physical address are offered for sale.
Cancellations and Refunds
Cancellations 65 days or more prior to the tour departure will be subject to a fee of 15% of the tour’s deposit.
Cancellations less than 65 days but more than 7 days prior to departure will be subject to a fee of 15% of the total tour cost, up to a maximum of $100 (NZ), plus any other fees as charged by the contracted services and providers.
Cancellations within 7 days of departures will be subject to a fee of 25% of the total tour cost, plus any other fees as charged by the contracted services and providers.
No refunds will be made for cancellations made on the day prior to departure, on the day of departure or once travel has commenced. Nor will refunds be made on any unused portions of the tour.
The company reserves the right to alter the tour package (including the itinerary) and substitute accommodation facilities should unforeseen circumstances beyond our control make changes necessary.
Bay Tours & Charters Ltd reserves the right to cancel or withdraw any tour or any booking made for a traveller. In this event we will refund the total tour price, but will not have any further liability to the traveller.
Bay Tours & Charters Ltd are not liable for and deny all responsibility for personal injury or property damage arising out of these activities.
The arrangement providers, namely the carriers providing land, sea or air travel, the operators providing transfers accommodation tours meals and other services, all do so according to their conditions. The traveller accepts the arrangements subject to those conditions and accepts that their rights may be limited to those conditions as found in tickets, vouchers, signs, forms, contracts and the like.
The traveller has no right to claim against Bay Tours & Charters Ltd for any loss, damage, delay or injury caused to the traveller or their baggage whilst under the care or control of an arrangement provider. A traveller’s baggage and personal effects shall be carried at owner’s risk as provided for under the Carriage of Goods Act.
Bay Tours & Charters Ltd is not responsible for any losses or additional expenses due to delays or alterations in air, land or sea travel due to inclement weather, acts of God, strikes, breakdowns, civil unrest, quarantine, or other circumstances beyond its control.
It is a condition of participation in any of our international tours that New Zealand residents purchase comprehensive travel insurance from the time of booking until the completion of the tour. The insurance must include cover for lost or damaged luggage, accident or sickness, loss or theft of personal belongings and documents, or the need to cancel or curtail your holiday. Please note that special conditions apply for pre-existing medical conditions with all travel insurance policies.
The prices that appear in the Leisure Guide are valid at the time of publication. The Company reserves the right to change pricing at anytime after publication should this be forced upon us. Should changes occur you will be notified at the time of booking.
The photographs reproduced depict typical scenes experienced, but the subject matter may not necessarily be seen or experienced whilst visiting that destination on any given day. Whilst away with Bay Tours you may be included in some photographs and/or films taken by our guides and drivers that will be used for future promotional advertising purposes and by booking on to this tour you authorise the use of any images you are captured in to be used without any further consent or payment.
Acknowledgement and Acceptance
In booking a tour with Bay Tours & Charters the participant(s) acknowledge that they have read, understood and accept these conditions.